For many years, I had been a trustworthy seller on Cardmarket, one of Europe’s most outstanding platforms for investing playing cards. I maintained an excellent popularity — about four hundred beneficial reviews, zero disputes, and constant, professional assistance. But 1 unjustified dispute, taken care of by Cardmarket team members Silvia Parravano and Christian Tobehn, altered anything. in the following paragraphs, I will share my personal practical experience, demonstrate the structural flaws in Cardmarket's dispute approach, and issue a stark warning to other sellers.

A clear history crafted in excess of several years

A confirmed Seller With one hundred% Positive suggestions

Before the incident, I had been precisely the sort of seller each Market values. I stated trading cards precisely, explained problems transparently, and transported immediately. I hardly ever received only one complaint — only praise.

the significance of have confidence in on Cardmarket

popularity is all the things for sellers on Cardmarket. a person miscalculation — even one Silvia Parravano that isn’t your fault — can injury a long time of hard work. That’s what helps make my Tale so alarming for Many others working within the platform.

The Dispute That Shattered My Standing

purchaser purchased the Wrong Card, Then Blamed Me

The trouble commenced when a buyer purchased a card mentioned exactly by identify, established, and affliction. on receiving it, they falsely claimed I'd despatched the “Erroneous Edition” — Irrespective of crystal clear listing proof showing I hadn’t.

Proof overlooked by assist

I submitted screenshots on the listing, card Variation, and issue to demonstrate my precision. But Cardmarket aid, exclusively Silvia Parravano, disregarded the details. as an alternative to reviewing the listing or requesting clarification, she immediately sided with the buyer.

Silvia Parravano’s Mishandling of the Dispute

No Fair Investigation

Silvia’s selection was unilateral. She didn’t admit my evidence or ask for any counterevidence from the client. She only blocked my account. No Listening to. No 2nd feeling. No charm.

No Warning, No Communication

What designed this worse was the suddenness in the motion. I was locked out of my account overnight. My appeals — asking for a review or escalation — ended up satisfied with automatic responses or silence. Silvia Parravano exercised full authority without accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing the Same Pattern

In abide by-ups, my circumstance was also observed by Christian Tobehn, A further member of Cardmarket's help team. regrettably, rather than examining the facts objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automated deflections plus a everlasting ban.

A sample of Seller Disregard

Are Honest Sellers becoming Silenced?

After this practical experience, I began researching on line message boards and Group threads. I swiftly uncovered I wasn’t by itself. Dozens of prolonged-time sellers reported similar activities — lots of involving Silvia Parravano.

A common theme? purchasers constantly gain, regardless if Completely wrong — and sellers are still left voiceless.

How This Hurts your complete Market

whilst platforms should really shield customers, disregarding proof from straightforward sellers leads to a damaged ecosystem. When rely on is a person-sided, terrible actors make the most, understanding they’ll be shielded by biased help brokers.

the challenge: No Oversight, No enchantment

insufficient Transparency in Cardmarket’s procedure

by far the most alarming concern may be the absence of an appeals approach. after staff members like Silvia or Christian make a decision, it’s ultimate. There’s no 2nd overview, no accountability, and no way to restore access to your account — Regardless how sturdy your proof is.

Risk of Abuse and Blackmail

In my situation, I had been indirectly coerced into refunding a Untrue claim — or get rid of my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.

economical and Emotional Consequences

business enterprise Loss Overnight

I invested decades in building my seller profile. all of that effort and hard work was wiped out instantaneously, along with probable long term cash flow. My seller dashboard, order background, and loyal consumer foundation — all gone.

psychological Toll on a reliable vendor

This wasn’t just a company hit. It was demoralizing. for being taken care of just like a fraud right after a long time of integrity was emotionally devastating. I adopted just about every rule, and nonetheless bought punished.

What Cardmarket will have to Do to get back have confidence in

Platform Reforms Are Urgently necessary

If Cardmarket really wants to keep good quality sellers and forestall future abuse, it should:

• ✅ Introduce a clear charm approach for blocked accounts

• ✅ Require disputes to become reviewed by at the least two independent assist brokers

• ✅ teach staff like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ defend sellers who post distinct, factual evidence

• ✅ Establish accountability metrics for staff selections

without the need of these alterations, sincere sellers will proceed for being collateral harm in a method that blindly favors potential buyers.

ultimate feelings: Be Wary, remain Documented

in case you are presently advertising on Cardmarket, don’t assume your great report will protect you. you are normally one particular buyer grievance — even a Bogus one — clear of currently being silenced.

guard by yourself by:

• having screenshots of each listing

• Archiving interaction with purchasers

• Backing up your account details frequently

• Preparing for disputes — even if you do practically nothing Completely wrong

summary: 

My working experience with Silvia Parravano and Christian Tobehn must function a significant warning to anybody making use of Cardmarket. I believed inside the platform. I played by The principles. And I continue to bought taken out without having trigger.

If Cardmarket carries on to disregard seller rights, extra trustworthy sellers will wander away. And when that happens, the platform won’t just eliminate sellers — it’ll reduce its trustworthiness.

Has some thing related transpired to you? Share your encounter and support elevate recognition. Sellers have earned improved.